POLICIES AND
TERMS OF SERVICE
PLEASE SEE OUR STORE POLICY, PRIVACY POLICY AND TERMS OF SERVICE WHILE ENJOYING THE CREATIVE WORLD THAT IS OUR SITE.
DELIVERY
Q: When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Q: Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Q: Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
Q: My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at albertoelartistallc@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
ORDERS
Q: How are your products made?
All the art is made ALBERTO EL ARTISTA through the use of physical and digital mediums. We also work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Q: How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at albertoelartistallc@gmail.com.
Q: I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at albertoelartistallc@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
RETURNS
Q: What’s your return policy?
We don’t offer returns and exchanges and have a strict no return policy on custom and/or handcrafted products. However, if you find yourself in a unique situation or there’s something wrong with your order, please feel free to submit a form outlining your circumstances. You can also let us know by contacting us at albertoelartistallc@gmail.com! We will carefully review your request and may grant store credit at our discretion. Thank you for your understanding!
Q: Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at albertoelartistallc@gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.
Q: Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at albertoelartistallc@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, issue store credit or a refund at our sole discretion.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on albertoelartista.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
ALBERTO EL ARTISTA does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,therefore ALBERTO EL ARTISTA reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
PRIVACY POLICY
Welcome to www.albertoelartista.com (“Site,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have when using our website.
By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide, improve, and protect our services. This may include:
A. Information You Provide Directly
• Name
• Email address
• Phone number
• Billing and shipping information
• Order details
• Custom request information (for artwork, designs, etc.)
• Messages or inquiries submitted via forms
B. Automatically Collected Information
When you visit our Site, certain data is automatically collected:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Cookies and tracking technologies
C. Payment Information
Payments are processed through secure third-party processors (e.g., Stripe, PayPal, Wix Payments).
We do not store your full payment details.
2. How We Use Your Information
We may use the information we collect for:
• Processing and fulfilling orders
• Providing customer support
• Sending updates, order confirmations, or marketing emails
• Improving our website and services
• Personalizing your experience
• Preventing fraudulent activity
• Complying with legal requirements
3. Cookies and Tracking Technologies
We use cookies and similar tools to:
• Improve website functionality
• Track site performance
• Analyze user behavior
• Store user preferences
You can disable cookies in your browser settings, but some features may not function properly.
4. How We Share Your Information
We do not sell your personal information.
We may share your data with:
• Trusted service providers (payment processors, email platforms, hosting services)
• Shipping carriers (for order delivery)
• Legal authorities (only if required by law)
All third-party partners are required to protect your data.
5. Data Security
We implement reasonable security measures to protect your information.
However, no online transmission is 100% secure. By using our Site, you acknowledge this risk.
6. Your Rights
Depending on your location, you may have rights such as:
• Accessing your personal data
• Requesting corrections
• Requesting deletion
• Opting out of marketing emails
• Restricting or objecting to data processing
To make any request, contact us at:
7. Marketing Communications
If you subscribe or make a purchase, you may receive emails from us.
You can unsubscribe at any time using the link in the email.
8. Children’s Privacy
Our Site is not intended for children under 13.
We do not knowingly collect data from children.
9. International Users
If you are accessing the Site from outside the United States, you consent to the transfer and storage of your information in the U.S.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
11. Contact Us
For questions about this Policy, contact:
Alberto El Artista
Email: albertoelartistallc@gmail.com
Website: www.albertoelartista.com
